An Explanation of Benefits, or EOB, is a statement that shows information about how your claim for health care services was processed by us. It shows:

• Health care services you received
• How much your health insurance plan covered
• How much you may owe your provider
• Steps you can take to file an appeal if you disagree with our coverage decision

An EOB is not a bill

While an EOB may look like a bill, it’s not. The amount you may owe is on the EOB for your information. It’s to let you know what you might expect when you get a bill from your doctor or other provider.

It’s always a good idea to compare the bill you get from your provider’s office with your EOB, so you can make sure the information matches.

With My Health Toolkit^®, you can easily access your EOBs — anytime, from anywhere. Simply log into the secure site or use the mobile app, available through the App Store and Google Play.

Have questions about your EOB?

If you’ve got questions about how we processed your claim, we’re here to help. Call the Customer Service number on the first page of your EOB. We’ll be happy to talk with you about your claim and steps you can take if you disagree with the coverage decision.